Your artwork
You choose the photograph or artwork we print. We print what you submit; we do not redraw, retouch or replace it.
Image quality
A small or heavily compressed image will look soft when printed at product size. A screenshot, a social-media download or a photo enlarged from a thumbnail is the most common cause. Please upload the largest original you have.
Print quality issues caused by low-resolution artwork are not covered by the replacement policy.
Colour
Screens emit light and printing reflects it, so printed colours can differ slightly from what you saw on your device. Every screen is calibrated differently. A reasonable variation is normal and is not a defect.
Cropping and placement
Your design is fitted to the exact shape of your chosen device, which includes camera cut-outs and edges that wrap around the product. Parts of an image near an edge or a cut-out may not be visible. The preview shown at checkout is your guide — please review it before paying.
Checking your order before you pay
- Confirm the device brand and exact model.
- Check the preview, including near the camera cut-out.
- Check any spelling in text you added.
- Upload the highest-resolution version of your image.
Content you may not upload
- Images you do not own or have permission to use.
- Third-party logos, brands or characters you do not have rights to.
- Unlawful, hateful, obscene or otherwise offensive content.
You confirm you have the right to use what you upload. Chikababy may decline to produce an order that appears to infringe someone else's rights and will refund it.
When can a custom order no longer be cancelled?
Once production has begun. At that point your design has been committed to the product and it cannot be sold to anyone else. Before production starts, cancellation is handled under the Refund & Cancellation Policy.
If something is wrong with your order
Damaged, defective or incorrect items are covered by the replacement policy.