Can I cancel my order?
Yes, if production has not started. Contact support as soon as possible with your order number. [Cancellation window — confirm before publishing].
Why custom orders cannot always be cancelled
Every Chikababy case and skin is printed with your own design for your specific device. Once it has been printed it has no resale value, so cancellation after production begins is not possible.
When a refund applies
- You cancelled successfully before production started.
- Your payment was taken but the order could not be fulfilled.
- A replacement under the Returns & Exchange Policy is not possible.
- [Any other circumstances Chikababy refunds — confirm before publishing].
How refunds are paid
Refunds are issued through Razorpay to the original payment method. We cannot refund to a different card, account or UPI ID.
How long a refund takes
Chikababy initiates the refund once it is approved. The time for the money to appear depends on your bank or payment provider — [typical timeline — confirm before publishing].
Failed payments
If a payment fails, no order is created. If money was debited for a failed payment it is normally reversed automatically by your bank. If it is not, contact support with the payment reference.
Duplicate payments
If you were charged twice for one order, contact support with both payment references and we will verify and refund the duplicate.
Contact
You can reach Chikababy support at [support email — confirm before publishing]. We aim to acknowledge every message; please include your order number.