Returns & Exchange Policy
Chikababy advertises a 7-day replacement on its products. Because every case and skin is printed to order with your own design, replacements are offered for damaged, defective or incorrect items rather than for a change of mind.
Some details on this page are marked in square brackets and must be confirmed by Chikababy before this policy is relied upon. They are editable from the Chikababy admin dashboard.
How long do I have to request a replacement?
Chikababy advertises a 7-day replacement. Please raise your request within [7 days of delivery — confirm before publishing whether the window starts at delivery or at dispatch].
What is covered
- The item arrived damaged.
- The item is defective — for example a printing fault or a failure in the finish.
- You received the wrong product, the wrong design or the wrong device model through our error.
What is not covered
- A change of mind about a personalised product.
- A design, spelling or device model chosen incorrectly at checkout.
- Low-resolution artwork supplied by the customer — see the Printing Terms page.
- Ordinary wear, accidental damage or misuse after delivery.
- [Any further exclusions Chikababy applies — confirm before publishing].
What we need from you
- Your order number.
- A clear photograph of the item showing the problem.
- A photograph of the packaging if the parcel arrived damaged.
Photographs let us confirm a production fault quickly and, in most cases, send a replacement without asking you to post anything back.
How a replacement works
- Contact support within the replacement window with the evidence above.
- We review the request and confirm whether it is covered.
- If approved, we produce and dispatch a replacement [timeline — confirm before publishing].
- [Whether the original item must be returned, and who pays return postage — confirm before publishing].
Refunds instead of a replacement
Where a replacement is not possible, refunds are handled under the Refund & Cancellation Policy.
Contact
You can reach Chikababy support at [support email — confirm before publishing]. We aim to acknowledge every message; please include your order number.