How long do I have to request a replacement?
Chikababy advertises a 7-day replacement. Please raise your request within [7 days of delivery — confirm before publishing whether the window starts at delivery or at dispatch].
What is covered
- The item arrived damaged.
- The item is defective — for example a printing fault or a failure in the finish.
- You received the wrong product, the wrong design or the wrong device model through our error.
What is not covered
- A change of mind about a personalised product.
- A design, spelling or device model chosen incorrectly at checkout.
- Low-resolution artwork supplied by the customer — see the Printing Terms page.
- Ordinary wear, accidental damage or misuse after delivery.
- [Any further exclusions Chikababy applies — confirm before publishing].
What we need from you
- Your order number.
- A clear photograph of the item showing the problem.
- A photograph of the packaging if the parcel arrived damaged.
Photographs let us confirm a production fault quickly and, in most cases, send a replacement without asking you to post anything back.
How a replacement works
- Contact support within the replacement window with the evidence above.
- We review the request and confirm whether it is covered.
- If approved, we produce and dispatch a replacement [timeline — confirm before publishing].
- [Whether the original item must be returned, and who pays return postage — confirm before publishing].
Refunds instead of a replacement
Where a replacement is not possible, refunds are handled under the Refund & Cancellation Policy.
Contact
You can reach Chikababy support at [support email — confirm before publishing]. We aim to acknowledge every message; please include your order number.