Return Policy

At Chikababy.com, we stand by our commitment to “Celebrate Your Happiness.” We want you to love your purchase, but if something isn’t right, we’re here to help.

1. Return Eligibility:

• Returns are accepted within 07 days of delivery.
• Items must be in unused and original condition, with all packaging intact.
• Custom products, such as personalized mobile cases and skins, are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return:

• Contact our Customer Support at support@chikababy.com
• Provide your order number and a brief description of the issue.
• Our team will guide you through the return process and provide a return shipping label if applicable.

3. Return Shipping:

• For returns within India, we offer free return shipping.
• For international returns, customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges:

• We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order.

6. Exceptions:

• Custom and personalized products are final sale unless they arrive damaged or with a manufacturing defect.

7. Contact Us: For any questions or concerns about your return, please reach out to our customer support team. We are here to ensure your shopping experience with Chikababy.com is nothing short of delightful.

Note: This return policy applies to all products shipped worldwide, with specific terms for orders within India